Privacy Policy

Introduction

Chestnut & Cheer("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, request estimates, communicate with us, or opt in to receive text messages. This policy applies to customers and website visitors across Utah, Salt Lake, Davis, Weber, Summit, and Wasatch counties, plus Mona and Nephi, and other areas we service.

1. Information We Collect

We collect information necessary to provide holiday lighting services and support, including:

Contact Information — Name, service address, phone number, and email address.

Service Information — Details related to property features, lighting preferences, photos you upload, scheduling needs, and estimate requests.

Website Usage Information — Information automatically collected when visiting our website, such as IP address, browser type, device information, and pages visited, collected through cookies or similar technologies.

Human verification — We may use Cloudflare Turnstile or similar tools to protect forms from automated abuse. These tools may process limited technical data as described in their own privacy policies.

2. How We Use Your Information

• Providing estimates, design consultations, installation, and maintenance
• Scheduling appointments and responding to inquiries
• Communicating service updates, confirmations, and customer support
• Improving our website and services
• Sending marketing messages only when you have opted in

For Share the Cheer, we collect nomination and partner-offer information only to review submissions and coordinate the program. We do not require families to participate in publicity. We share photos or stories only with their clear permission, and participating businesses do not receive sensitive nomination details.

3. Sharing of Information

We do not sell your personal information. We may share information with trusted service providers who help us operate (for example CRM, hosting, or payment processors), strictly as needed to deliver services. We may also disclose information when required by law.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. SMS / Text Messaging

We collect mobile phone numbers and SMS consent records when you opt in through our website forms. We use this information only to send the messages you requested and to keep a record of your consent. Messages include appointment reminders, quote follow-ups, scheduling updates, customer support, and (if you opt in separately) marketing offers related to Christmas lighting services.

Message frequency: Message frequency varies.

Message and data rates may apply. Chestnut & Cheer does not charge a fee to join the SMS program. Your wireless carrier may charge standard messaging and data rates.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Reply STOP to unsubscribe and HELP for help. You can also contact us at 385-999-NUTS or hello@utah.christmas. Consent is not a condition of purchase.

5. Data Security & Retention

We take reasonable measures to protect personal information. We retain information only as long as needed for business, legal, or operational purposes.

6. Your Choices

You may request access, correction, or deletion of your personal information by contacting us using the details below.

7. Contact Us

Email: hello@utah.christmas
Phone: 385-999-NUTS
Address: Lehi, Utah 84048

See also our Terms of Service and Accessibility Statement.